Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

PLEASE KEEP TRACKING AND ORDER NUMBER

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange or store credit only. Unfortunately, we do not accept returns at this time unless items are defective or damaged.

To be eligible for a return, your item must be in new condition, with tags, and in its original packaging. The item must be unworn, unwashed and without body odor or fragrance. If 30 days has passed since the date of purchase, unfortunately, we cannot offer a refund or exchange.

To start a return, you can contact us

at vrosemerch@gmail.com with proof of purchase and defect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vrosemerch@gmail.com

📦 SHIPPING & LOVE NOTES

Every V. Rose piece is packed with care — by hand, with heart.

Please allow 3–7 business days for us to prepare your order. Once it ships, you’ll get a tracking email so you can follow its journey home to you.

We currently ship within the U.S.

Estimated delivery: 5–10 business days after processing.

🌸 Important: Double-check your address before checkout! We want your hoodie hugging you — not a random neighbor.

If anything feels off, or if your order doesn’t arrive as expected, reach out to us directly at VROSEMERCH@GMAIL.COM. We’ve got you.

Thank you for being here. Every drop, every package, every message — it’s all part of the love.

This is your becoming.